We use USPS whenever possible. First Class or Priority will be used unless otherwise noted. Please allow between 3 and 10 days for delivery. Tracking will be provided whenever possible and timely shipping is our goal. If you should have any questions about your shipment please feel free to contact us and we will do our best to assist you in your inquiry.
If other shipping carrier(s) are used you will be notified promptly of any changes.
Shipping charges cannot be refunded unless order is cancelled prior to shipment. We attempt to ship within 24 hrs of receiving an order and any order split orders will not incur any extra charges to you. We will notify you if your order has shipped separately. Back orders may ship at different times and are at the sole discretion of Carpeli Grooming & Personal Care.
PLEASE NOTE: Due to the nature of some products and weather conditions in various regions products may be exposed to abnormal heat through transit. Carpeli Grooming & Personal Care cannot be responsible for items arriving imperfectly due to weather. We strive to have our products arrive as they were intended but, at times, that is impossible due to uncontrollable circumstances. We do our best to ensure your products arrive as they were attended and in a timely manner. If you have problems with your order please feel free to contact us immediately upon receipt of items.